Refund Policy

30-day unconditional refund

If you are not satisfied with Knockwire for any reason, we will refund your most recent payment in full if you ask within 30 days of that payment. You do not need to give a reason, and there are no conditions attached.

This applies to every plan, to first payments and to renewals alike, however much of the service you have used.

How to request a refund

Ask for a refund, using the address on your account. We will process the refund within 5 business days. Refunds are returned to the original payment method; how quickly the money appears depends on your bank or card issuer, typically 5 to 10 business days.

Cancelling

You can cancel at any time from your account settings or by emailing us. Cancellation stops future renewals; your subscription stays active until the end of the period you have already paid for. Cancelling and requesting a refund are separate: you may do either or both.

Questions

Write to us and a person will reply.